Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between Pipcast, Inc., a Delaware corporation (“Pipcast,” “we,” “us,” or “our”), and the person or organization that accesses or uses the Service (“Customer,” “you,” or “your”). IP Craft is a product and service provided by Pipcast.

You accept these Terms by checking the applicable acceptance box, completing an Order that incorporates them, or electronically signing another document that expressly incorporates them. A single acceptance of these Terms is sufficient; you are not required to separately accept the Data Processing Agreement (“DPA”) as a controller. These Terms incorporate the DPA where it applies to Pipcast’s processing of personal data on the Customer’s behalf. The Privacy Policy and the AI and Professional Responsibility Notice are provided for your acknowledgment and are not separate agreements you must accept. If you accept on behalf of an organization, you represent that you have authority to bind that organization, and “Customer” means that organization; the organizational-authority representations in these Terms apply only to organization accounts.

1. Definitions

• “Authorized User” means an individual whom Customer authorizes to use the Service under Customer’s account.
• “Customer Content” means information, data, documents, text, images, files, communications, invention disclosures, patent materials, work product, and other content submitted to, stored in, or generated through the Service for Customer, excluding Usage Data.
• “Data Processing Agreement” or “DPA” means the version of the IP Craft Data Processing Agreement presented to and accepted by Customer or otherwise incorporated into an Order, currently published at https://ipcraft.co/legal/dpa.
• “Deliverable” means a draft document, analysis, report, or other produced artifact generated through a paid per-deliverable feature.
• “Documentation” means then-current user-facing documentation and notices that Pipcast makes available for the Service.
• “Order” means an order form, checkout page, pricing screen, statement of work, or other ordering document accepted by Customer that identifies paid Service features, quantities, fees, or additional terms.
• “Professional Engagement” means a separate written agreement between a customer/client and an identified Registered Practitioner or Practitioner Provider for professional services.
• “Professional Services” means patent-related review, advice, signature, certification, filing, or representation performed by a Registered Practitioner under a Professional Engagement. Professional Services are not the self-service software Service.
• “Practitioner Provider” means the identified practitioner-controlled person or entity, separate from Pipcast, that enters the Professional Engagement.
• “Registered Practitioner” means an individual recognized by the USPTO to practice before the Office and identified in the applicable Professional Engagement.
• “Service” means the hosted IP Craft patent-prosecution, drafting, docketing, disclosure-intake, workflow, portfolio-management, AI-assisted, and related software features made available by Pipcast, together with applicable Documentation.
• “Usage Data” means technical, operational, security, diagnostic, and performance information about use of the Service that does not include Customer Content and is not reasonably capable of identifying a natural person after aggregation or deidentification.

2. Eligibility, account capacity, and jurisdiction

2.1 Age and legal capacity

You must be at least 18 years old and legally capable of entering into this agreement. An individual customer accepts these Terms personally. A person accepting for an organization represents that the person has authority to bind that organization.

2.2 Permitted individual and organizational use

The self-service software may be used by:

• law firms, registered practitioners, companies, research organizations, and other organizations;
• employees and Authorized Users acting for an authorized Customer; and
• an individual applicant or inventor acting for that person’s own lawful interests and authorized to make the relevant decisions.

You may not use the Service to act for another person in a manner that constitutes unauthorized practice, false representation, or a violation of professional or fiduciary duties.

2.3 Jurisdiction restrictions

Pipcast may restrict access to particular features or purchases in a jurisdiction where legal or regulatory requirements have not been cleared. Consumer use of individualized document-generation features by North Carolina residents is excluded, and Pipcast does not claim the N.C. Gen. Stat. § 84-2.2 safe harbor under these Terms. This exclusion is enforced at signup and checkout, and the checkout and eligibility flow must accurately implement any published restriction.

2.4 Self-file software versus Professional Services

A self-service software purchase provides software access or a software-generated draft. It does not include Professional Services, legal representation, practitioner review, signature, certification, filing, or USPTO fees unless an Order expressly states otherwise and a separate Professional Engagement is formed.

A “we file” or done-for-you option, when available, requires a separate Professional Engagement with an identified Registered Practitioner or Practitioner Provider. Availability is subject to conflicts review, scope, jurisdiction, capacity, and practitioner acceptance. Neither joining a waitlist nor paying Pipcast for software creates that engagement.

2.5 Enterprise and negotiated agreements

An enterprise Order, master agreement, or other signed agreement may supplement or replace these Terms for the identified Customer. A Professional Engagement is separate and does not replace these Terms for the software platform unless it expressly says so.

3. The Service

3.1 License

Subject to Customer’s compliance with the Agreement and payment of applicable fees, Pipcast grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Service for Customer’s internal business, professional, organizational, or personal self-representation purposes, as applicable and subject to these Terms.

3.2 Accounts and Authorized Users

Customer is responsible for:

• providing accurate account information;
• maintaining the confidentiality and security of credentials;
• authorizing and removing users;
• configuring roles and permissions;
• all activity occurring through Customer’s account, except to the extent caused by Pipcast’s breach of the Agreement; and
• promptly notifying Pipcast at hello@ipcraft.co of suspected unauthorized access.

Customer may not share individual credentials or allow an account to be used by an unauthorized person.

3.3 Changes to the Service

Pipcast may modify, add, or remove Service features. Pipcast will not materially reduce the core functionality of a paid subscription during its then-current paid term without reasonable notice, except where necessary to address security, legal, third-party-provider, or abuse risks. No specific future feature or roadmap statement is a binding commitment unless included in an Order signed by Pipcast.

3.4 No service-level agreement

No uptime, response-time, support, recovery-time, or service-credit commitment applies to self-service use unless an Order expressly states otherwise.

4. Software role and separate professional services

4.1 Pipcast’s software role

Pipcast is a software company. IP Craft is a software product. General site use and the self-service software purchase do not make Pipcast or IP Craft a law firm or registered practitioner, create an attorney-client or practitioner-client relationship, or cause Pipcast to represent an applicant before the USPTO.

4.2 Self-file mode

In “you file” mode, the Service provides drafts, tools, calculations, and information for review. You or your independently retained practitioner remain responsible for deciding what to do, verifying the work, signing or certifying any paper, transmitting it, paying government fees, and confirming receipt and status. Pipcast does not file or communicate with the USPTO for you in this mode.

4.3 Professional-service mode

If a “we file” or done-for-you service is offered, the professional relationship exists only under a separate Professional Engagement that identifies the Registered Practitioner or Practitioner Provider. That provider—not the general software interface—controls professional judgment, client communications, scope, advice, signature, filing, withdrawal, and professional records. The practitioner may reject or limit an engagement and is not required to approve an AI-generated draft.

4.4 No privilege created or guaranteed by software use

Use of the website or software does not itself create or guarantee attorney-client privilege, practitioner-client confidentiality, work-product protection, or another legal protection. Customer Content may include information that a customer or client treats as privileged, work product, confidential, or proprietary, but protection depends on applicable law, relationships, purpose, safeguards, and circumstances. A separate Professional Engagement may create duties for the Practitioner Provider, but does not retroactively convert unrelated Pipcast interactions into privileged communications.

4.5 Customer responsibility

Except within the agreed scope of a Professional Engagement, Customer remains responsible for obtaining appropriate advice, determining strategy, verifying facts and law, and making decisions concerning filing, prosecution, disclosure, abandonment, claim scope, deadlines, inventorship, entity status, fees, and other legal acts.

5. AI-assisted and automated outputs

5.1 Draft status

AI-generated and automated outputs are drafts, suggestions, calculations, classifications, or analyses for human review. They are not legal advice, legal opinions, certifications, filings, or authoritative legal records.

5.2 Human review required

A qualified and accountable human must independently review, approve, and where applicable sign or file any work product before reliance or submission. Customer must verify citations, legal authorities, factual assertions, claim language, amendments, formalities, deadlines, fees, inventorship, entity status, and filing instructions.

5.3 No autonomous legal act

The Service is designed so that AI does not autonomously file a document, sign or certify a submission, abandon rights, alter a legally authoritative prosecution record, make an IDS inclusion or exclusion decision, or commit another legal act. Customer must not attempt to bypass human-review or certification gates.

5.4 No outcome guarantee

Pipcast does not guarantee patentability, novelty, nonobviousness, enablement, written-description support, validity, enforceability, freedom to operate, allowance, grant, successful prosecution, deadline accuracy, or any particular legal or commercial outcome.

6. Customer Content

6.1 Ownership

As between the Parties, Customer retains all right, title, and interest in Customer Content. Pipcast retains all right, title, and interest in the Service, Documentation, models and prompts owned by Pipcast, templates, software, workflows, rules, configurations, and improvements, excluding Customer Content.

6.2 Limited processing license

Customer grants Pipcast and its subprocessors a limited, worldwide, non-exclusive right to host, copy, transmit, process, index, display, transform, and otherwise use Customer Content solely as necessary to:

• provide, secure, maintain, support, and administer the Service;
• perform Customer-initiated functions;
• prevent fraud, abuse, or security incidents;
• comply with law and valid legal process; and
• exercise rights and perform obligations under the Agreement.

This license ends when Customer Content is deleted under the Agreement, subject to lawful retention and backup expiration.

6.3 Customer responsibilities

Customer represents and warrants that:

• Customer has all rights and authority necessary to submit and instruct the processing of Customer Content;
• Customer’s instructions and use comply with law, professional obligations, client agreements, protective orders, and confidentiality duties;
• Customer will not knowingly submit unlawful content or content that infringes another person’s rights; and
• Customer will not submit data prohibited by the DPA or Documentation without the required written addendum.

6.4 No shared-model training

Pipcast will not use Customer Content to train, fine-tune, or improve a shared or general-purpose AI or machine-learning model and will not permit a model provider or subprocessor to do so, except under a separate written AI addendum expressly authorizing Customer-specific training. Further details are in the DPA and the AI and Professional Responsibility Notice.

7. Confidentiality

7.1 Confidential Information

“Confidential Information” means non-public information disclosed by or on behalf of a Party that reasonably should be understood as confidential, including Customer Content, invention disclosures, unpublished patent materials, claim strategy, prosecution records, security information, business plans, pricing, and non-public technology. Confidential Information does not include information that the receiving Party can demonstrate:

• is or becomes public without breach of the Agreement;
• was lawfully known without restriction before disclosure;
• is received lawfully from a third party without confidentiality duty; or
• is independently developed without use of the disclosing Party’s Confidential Information.

7.2 Protection and permitted use

The receiving Party will:

• use Confidential Information only to perform or exercise rights under the Agreement;
• protect it using at least reasonable care and no less care than it uses for similar information of its own;
• disclose it only to personnel, affiliates, professional advisers, and service providers who need to know it and are bound by confidentiality obligations; and
• remain responsible for those recipients to the extent required by law or contract.

7.3 Compelled disclosure

If legally permitted, the receiving Party will give prompt notice of a legally compelled disclosure and reasonable assistance, at the disclosing Party’s expense, in seeking protection. The receiving Party will disclose only what is legally required.

7.4 No privilege representation

This confidentiality covenant is contractual. It does not determine whether particular information is legally privileged or protected work product.

8. Data protection and security

8.1 Privacy Policy

Pipcast processes Customer Account Data as described in the IP Craft Privacy Policy at https://ipcraft.co/privacy.

8.2 DPA

When Pipcast processes Customer Personal Data on Customer’s behalf, the DPA forms part of the Agreement. For data-protection subject matter, the order of precedence in the DPA applies. Liability under these Terms and the DPA is aggregated and not cumulative, subject to mandatory rights and transfer mechanisms.

8.3 Security

Pipcast will maintain the security measures required by the DPA and applicable Order. No system is completely secure, and Pipcast does not warrant that unauthorized access, loss, or a security incident will never occur.

8.4 Customer security

Customer is responsible for endpoint security, account administration, Authorized User conduct, roles, permissions, integrations, and promptly removing access that is no longer authorized.

9. Fees, billing, trials, cancellation, and taxes

9.1 Fees

Customer will pay the fees shown in the applicable Order or checkout flow. Except where expressly stated, fees are in U.S. dollars and exclude taxes.

9.2 Subscriptions

Paid subscriptions renew automatically for successive billing periods unless canceled through the available billing portal or another method Pipcast identifies. The checkout page and billing portal control the subscription quantity, billing interval, trial, next charge date, and effective cancellation date.

9.3 Trials

If a paid subscription includes a trial, the trial duration and post-trial price will be shown before checkout. Unless Customer cancels before the trial ends, Stripe will charge the payment method on file when the trial converts, as shown in checkout or the billing portal.

9.4 Deliverable purchases

A self-file per-deliverable purchase grants one credit for the identified software Deliverable. The credit is consumed when the Service successfully persists or makes available the purchased Deliverable, as described in the Billing Policy. Unless checkout expressly identifies a separate Professional Engagement, the purchase does not include practitioner review, signature, filing, legal representation, or USPTO fees.

9.5 Payment processor

Payments are processed through Stripe-hosted pages. Pipcast does not store complete payment-card numbers or card security codes. Stripe may process payment information as an independent controller for its own payment-network, fraud-prevention, legal-compliance, and service-administration purposes.

9.6 Taxes

Fees exclude sales, use, value-added, goods-and-services, withholding, and similar taxes. Customer is responsible for taxes associated with purchases, except taxes based on Pipcast’s net income. Pipcast may calculate, collect, and remit taxes where legally required. Customer will provide valid tax-identification or exemption information when applicable.

9.7 Refunds

Refund eligibility is governed by the Billing, Trial, Cancellation, and Refund Policy presented at checkout and incorporated into these Terms. Unless that policy or applicable law states otherwise:

• subscription fees and produced (delivered) Deliverables are non-refundable, except where applicable law requires a refund or the Service failed to deliver the purchased Deliverable;
• an unused Deliverable credit may be refunded on request made within 14 calendar days after purchase, provided generation has not been initiated and the credit has not otherwise been consumed;
• Pipcast will refund a charge if the paid Deliverable was not successfully made available and Pipcast cannot remediate the failure within a reasonable period; and
• DPA Section 7 objection-related refunds remain available where applicable.

9.8 Payment failure

Pipcast may suspend paid features or account access for overdue amounts after any disclosed grace period. Customer remains responsible for amounts accrued before suspension or termination.

10. Professional Services, when offered

10.1 Separate provider and agreement

Professional Services are provided only by the Registered Practitioner or Practitioner Provider identified in a Professional Engagement. The Professional Engagement controls professional scope, fees, conflicts, communications, records, termination, and responsibility. These Terms continue to govern the software platform unless the Professional Engagement expressly provides otherwise.

10.2 No guaranteed acceptance or outcome

A request, waitlist entry, intake submission, or payment authorization does not guarantee that a Practitioner Provider will accept a matter. No practitioner is required to sign or file a paper the practitioner has not independently determined is appropriate. Neither Pipcast nor a Practitioner Provider guarantees patentability, allowance, filing acceptance, validity, enforceability, or any outcome.

10.3 Data sharing for requested professional service

Pipcast will disclose Customer Content to a prospective or engaged Practitioner Provider only as described in the Privacy Policy, DPA where applicable, intake notices, and Professional Engagement. Before engagement, disclosure should be limited to information reasonably necessary for conflicts, eligibility, and suitability review. Customer instructs the disclosure only by intentionally requesting the professional service.

10.4 Fees and government charges

Professional fees, software fees, government fees, and third-party costs must be identified at or before engagement. The applicable checkout and Professional Engagement will identify the merchant/payee, refund rules, and handling of advance fees and USPTO fees. Pipcast will not characterize a software payment as a professional fee.

10.5 Professional independence

Pipcast does not direct a Registered Practitioner’s professional judgment. Product metrics, operational targets, templates, AI suggestions, and commercial terms may not require a practitioner to approve, sign, file, or take a position contrary to the practitioner’s independent judgment or duties.

11. Acceptable use

Customer and Authorized Users will not:

• violate law, regulation, court order, professional duty, or another person’s rights;
• submit content without authorization;
• use the Service to mislead the USPTO, a court, a client, or another person;
• impersonate a registered practitioner or misstate who reviewed, signed, or filed work product;
• bypass approval, certification, filing, billing, entitlement, access-control, or tenant-isolation mechanisms;
• access or attempt to access another customer’s data;
• probe, scan, or test vulnerabilities except under a written security-testing authorization;
• reverse engineer, decompile, or attempt to derive source code except to the limited extent law prohibits restriction;
• copy, resell, sublicense, provide service-bureau access to, or commercially exploit the Service except under an Order;
• introduce malware or disrupt the Service;
• use automated means to abuse limits or create excessive load;
• use the Service or outputs to train a competing model or product without written permission; or
• use the Service for consumer legal-document preparation prohibited by Section 2.

Pipcast may investigate suspected violations and suspend affected access where reasonably necessary to protect customers, the Service, or legal compliance.

12. Third-party services and public data

The Service may interoperate with third-party services and public data sources, including Stripe, Amazon Web Services, error-monitoring providers, email providers, USPTO sources, and PatentsView. Third-party services are governed by their own terms and availability. Pipcast is not responsible for third-party changes, outages, data errors, or discontinuation, except to the extent Pipcast’s responsibility cannot lawfully be excluded or is expressly stated in the DPA.

13. Pipcast intellectual property and feedback

13.1 Reservation of rights

Pipcast and its licensors own the Service and all related intellectual-property rights. No rights are granted except those expressly stated.

13.2 Feedback

If Customer provides suggestions or feedback, Customer grants Pipcast a perpetual, irrevocable, worldwide, royalty-free right to use the feedback without restriction, provided Pipcast does not identify Customer or disclose Customer Content in doing so.

13.3 Marks

Neither Party may use the other Party’s name, logo, or marks without permission, except Pipcast may identify Customer only if Customer has separately agreed in writing.

14. Suspension

Pipcast may suspend access to all or part of the Service where reasonably necessary because of:

• nonpayment;
• a material breach of the Agreement;
• a security incident or credible threat;
• suspected unlawful or abusive use;
• a legal requirement;
• risk to another customer or the Service; or
• a third-party provider restriction that makes continued operation unsafe or unlawful.

Where practicable and lawful, Pipcast will give notice and limit suspension to the affected account, user, feature, or data. Suspension does not excuse accrued payment obligations.

15. Term and termination

15.1 Term

These Terms begin when Customer first accepts them and continue until all Customer access, subscriptions, Orders, and post-termination obligations end.

15.2 Customer termination

Customer may stop using the free Service at any time. Customer may cancel a subscription using the available billing portal. The cancellation effective date will be shown in the portal or Order.

15.3 Termination for breach

Either Party may terminate the Agreement for the other Party’s material breach if the breach is not cured within 30 days after written notice, except no cure period is required for a breach that cannot reasonably be cured, unlawful use, a serious security threat, or a violation of Sections 6, 7, 11, or 13 that warrants immediate termination.

15.4 Effect of termination and export

Upon termination:

• Customer’s right to use the Service ends, subject to an agreed export period;
• accrued fees remain payable;
• Customer may request return/export of Customer Personal Data during the period and through the process provided by the DPA or applicable Order;
• Pipcast will return or delete Customer Personal Data under the DPA;
• Customer Account Data is retained under the Privacy Policy; and
• provisions that by nature should survive continue, including ownership, confidentiality, payment, disclaimers, liability, dispute, and general provisions.

15.5 Declining replacement Terms

If Pipcast requires acceptance of materially updated Terms and Customer declines, Customer may stop using the Service and request an export. Pipcast may terminate access after a reasonable notice/export period. Refunds, if any, will be determined under the Billing Policy, DPA, applicable Order, and applicable law.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, DOCUMENTATION, DELIVERABLES, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PIPCAST DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AND RESULTS.

WITHOUT LIMITING THE FOREGOING, PIPCAST DOES NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT A PARTICULAR TIME;
• ANY DEADLINE, RULE, FEE, CITATION, LEGAL AUTHORITY, FACT, OR OUTPUT IS COMPLETE OR CORRECT;
• A DELIVERABLE COMPLIES WITH EVERY USPTO OR OTHER REQUIREMENT;
• USE WILL RESULT IN A PATENT, ALLOWANCE, VALID CLAIM, ENFORCEABLE RIGHT, OR PARTICULAR OUTCOME; OR
• DEFECTS WILL BE CORRECTED WITHIN A PARTICULAR PERIOD.

CUSTOMER IS RESPONSIBLE FOR INDEPENDENT REVIEW, PROFESSIONAL JUDGMENT, BACKUP PROCEDURES, AND DEADLINE CONTROLS APPROPRIATE TO ITS PRACTICE.

Some jurisdictions do not allow certain disclaimers, so the disclaimers apply only to the extent permitted.

17. Customer indemnification

Customer will defend Pipcast and its affiliates, officers, directors, and personnel against a third-party claim, and indemnify them for resulting damages, judgments, settlements, penalties, and reasonable attorneys’ fees, to the extent arising from:

• Customer Content that infringes or violates a third party’s rights;
• Customer’s unlawful use of the Service;
• Customer’s breach of Sections 2, 6.3, or 11; or
• Customer’s legal or professional services, representations, advice, filings, or acts performed using the Service.

Pipcast will promptly notify Customer, provide reasonable cooperation at Customer’s expense, and allow Customer to control the defense and settlement, except Customer may not settle in a manner that admits wrongdoing by Pipcast, imposes non-monetary obligations on Pipcast, or fails to fully release Pipcast without Pipcast’s written consent.

No Pipcast indemnity applies under these self-service Terms unless an Order expressly provides one.

18. Limitation of liability

18.1 Excluded damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS; BUSINESS INTERRUPTION; OR LOSS, CORRUPTION, OR RECONSTRUCTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

18.2 Aggregate cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S AND ITS AFFILIATES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE GREATER OF:

1. US $100; or
2. the fees paid or payable by Customer to Pipcast for the Service during the 12 months immediately preceding the event giving rise to liability.

Liability under these Terms, the DPA, Orders, and all claims concerning the Service is aggregated and not cumulative.

18.3 Exceptions

Sections 18.1 and 18.2 do not limit:

• Customer’s payment obligations;
• Customer’s indemnification obligations;
• either Party’s fraud or willful misconduct;
• Customer’s unauthorized use or misappropriation of Pipcast intellectual property;
• liability for death or personal injury caused by negligence where it cannot be limited; or
• any liability, Data Subject right, transfer-instrument obligation, regulator power, or remedy that cannot lawfully be limited.

18.4 Allocation of risk

The fees and availability of the Service reflect this allocation of risk. These limitations apply regardless of claim theory and even if a remedy fails of its essential purpose.

19. Governing law and disputes

The Agreement is governed by the laws of the State of California, without regard to conflict-of-law rules. The state and federal courts located in Santa Clara County, California have exclusive jurisdiction over disputes arising from the Agreement, and each Party consents to personal jurisdiction and venue there.

The EU SCCs, UK Addendum, Swiss Amendments, and mandatory privacy laws govern their respective subject matter as stated in the DPA.

Before filing a claim, a Party will send written notice describing the dispute and allow at least 30 days for good-faith resolution, except either Party may seek urgent injunctive or equitable relief to protect confidentiality, security, intellectual property, or data.

20. Changes to these Terms

Pipcast may update these Terms prospectively. Pipcast will provide reasonable advance notice of a material change through email, in-Service notice, or another effective method. Pipcast will require affirmative reacceptance where the change materially affects the paid relationship, legal rights, data use, dispute terms, liability allocation, or where law requires consent. The version label and effective date will identify the operative text.

A change does not retroactively alter rights or liabilities that accrued before its effective date unless the Parties expressly agree.

21. Notices

Legal notices to Pipcast must be sent to:

Pipcast, Inc.
5889 Fleet St
San Jose, CA 95120
United States
Email: legal@ipcraft.co

Privacy notices may also be sent to privacy@ipcraft.co.

Pipcast may send notices to Customer’s account administrator, contracting contact, or email address on file. Customer is responsible for keeping contact information current.

22. General

22.1 Order of precedence

If documents conflict, the order is:

1. an enterprise agreement or signed Order that expressly overrides these Terms;
2. the DPA for data-protection subject matter, subject to its transfer-instrument order;
3. the applicable Order for commercial details;
4. these Terms; and
5. Documentation.

22.2 Assignment

Customer may not assign the Agreement without Pipcast’s prior written consent, except to a successor in a merger, reorganization, or sale of substantially all assets that is not a competitor and assumes the Agreement in writing. Pipcast may assign the Agreement to an affiliate or successor in connection with a merger, reorganization, financing, or sale of substantially all relevant assets, provided the assignee assumes Pipcast’s obligations.

22.3 Independent contractors

The Parties are independent contractors. The Agreement does not create an agency, partnership, joint venture, fiduciary, employment, attorney-client, or practitioner-client relationship.

22.4 Third-party beneficiaries

There are no third-party beneficiaries except as expressly provided by the DPA, EU SCCs, UK Addendum, Swiss Amendments, or applicable law.

22.5 Severability and waiver

If a provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder remains effective. A waiver must be in writing and is not a continuing waiver.

22.6 Entire agreement

The Agreement is the entire agreement concerning the Service and supersedes prior or contemporaneous proposals and representations concerning its subject matter. It does not supersede accrued rights or prior confidentiality obligations that expressly survive.

22.7 Electronic acceptance

Electronic acceptance, signatures, and records are effective as originals. Customer should retain a copy of the version accepted.

23. Individual Customer Rider

This Rider applies where the Customer is an individual who acquires the Service primarily for personal, family, or household purposes rather than for business, professional, or organizational purposes (an “Individual Consumer”).

23.1 Mandatory consumer protections control

Nothing in these Terms waives, limits, or displaces a right or remedy that applicable consumer-protection law makes non-waivable for an Individual Consumer. Where any provision of these Terms — including the disclaimers (Section 16), the indemnification obligation (Section 17), the limitation of liability (Section 18), the governing-law and exclusive-venue provisions (Section 19), the auto-renewal and fee provisions (Section 9), or provisions permitting changes to the Service (Section 3.3) or to these Terms (Section 20) — conflicts with a non-waivable consumer protection that applies to an Individual Consumer, the mandatory protection controls to the extent of the conflict, and the remainder of these Terms continues in effect.

23.2 Recurring charges

For an Individual Consumer, Pipcast will present the material terms of any recurring charge clearly and conspicuously, obtain the Individual Consumer’s affirmative consent before charging, and provide a cancellation method that is at least as easy to use as the method of enrollment, as required by applicable law.

23.3 No effect on organizational accounts

This Rider does not apply to a Customer that is an organization or to an individual acting for an organization or in a business or professional capacity.

24. Contact

Questions about these Terms: hello@ipcraft.co
Privacy questions: privacy@ipcraft.co